Customer Testimonials
We had a great experience at Mercedes-Benz of St. Paul. Greg was great to work with and he made sure we were happy with our purchase.
We always have a great experience at Mercedes Benz of St. Paul. Kim Sanchez, service advisor, is always extremely helpful and a delight to work with.
I always receive excellent service from Kim and Maplewood Mercedes. They focus on doing the best job possible and my regular maintenance is better priced than other dealerships I have dealt with. I have referred a couple of friends and both of them rave about their experiences.
Tony in the service department did a great job. He kept us up to date on the progress of our service and we were very well treated.
I came from Chicago to pick up my new vehicle from Mercedes-Benz of St. Paul, Matt was who I dealt with, great guy to deal with, he made the whole process simple and quick, from getting a good deal to the financing and even picking me up from the airport. Overall a excellent experience, will definitely do business with Matt and Mercedes of St. Paul again!!!!
Our experience from the time we walked into the dealership until we drove out was professional and courteous. Our salesman, Casey O’Connor, was knowledgeable and excellent in assisting us. The management team was friendly and Chris Swanson made the purchase process very simple and easy. We had a great experience!
Mercedes Benz of St Paul is a fantastic dealership. The service department is outstanding. They always provide great personal service for you and your vehicle.
Outstanding service. I was treated like family. Tony has excellent people skills plus problem solving. It is nice to know that everything is done to make sure car is safe.
Great customer service and very efficient. Kim was great to work with. For larger repairs and multiple items it would be great to see further discounts on service. Overall cost was expensive.
The sales rep was awesome in his transaction with me. He knows the job and his reception was indeed excellent. I love his sales skill.
This dealership is amazing! I was 1 mile down the road planning on buying another Audi when I decided to check out Mercedes St Paul and I am so glad that I did! They had a GLC 300 in my favorite color and it was 10 times more comfortable than the Audi Q5 I was thinking of buying. I had the pleasure of working with Greg and Michael to look at the car as well as see all the features of the GLC. Patrick worked with me to trade in my Audi Q7 and was friendly and offered a fair trade in price. ...
Amazing service! Will always give a recommendation to anyone looking for a new/used vehicle. Shout out to the boys who got me in the truck!
As always, in my experience, the service was accommodating & courteously. The repair was completed professionally in a timely manner. The Blind Spot Assist is now working perfectly.
We were taken care of by the service manager. He was very attentive and made sure we were satisfied by calling me the next day.
It's good to see that Mercedes is starting to embrace diversity. It was good to see a female and a person of color in a highly visible service role. Ms. Sanchez provided great customer service. Thank you.
Great customer service - the service advisor was pleasant, knew her stuff, kept me informed throughout the entire process. Work professionally done - my first service experience. Very pleased
Very great-full for the service and transparency provided to me by Tony Stoehr, of the Service Department on my emergency, visit while visiting Minnesota.
To me they seem to be a little pricey, but you can relay on their work along with the quality of it... I’ve had a lot of repair work done here and always satisfied with it. 🤠
They are very professional and helpful. I appreciate their attention to detail and also the speediness of their work. They’re in the process of building a new facility. It’ll be fabulous.
We came in for a service. Kim Sanchez explained and provided us with all the information we needed from start to finish. Her passion and excellent customer service skills helped us to understand what our vehicle needed now and in the future.
They got the job done! Great guys to work with...I felt totally comfortable they would find the right car for me and they did!
I went to get my brakes changed. I requested a wash and wiper fluid and the girl said she will do it but when I got my car they didn’t wash it or fill the wiper fluid. Brakes were changed. Overall I will give good but not exceptional.
Wife was interested in a couple of vehicles she found online. James was so wonderful to work with! Very polite, knowledgeable with the vehicles and features, he was funny, and very accommodating. He did not pressure us to make the sale. When the time was appropriate he simply asked if we wanted to take one home. We declined, but only because we were still comparing other vehicles on the market. James did not try to push further for a sale nor did he immediately dismiss us. Both vehicles we tested were great! I absolutely recommend working with James!
So i called the Maplewood mercedes store and got the manager Don He gave me his hours that he would be in.So we went in to see him but i forgot it was his day off we.met with Matt the salesman.He was great he took his time to explain everything to my wife since it was going to be her car.We are very Happy with the price of the Glc 300.The service was the best I've seen in a long time. GREAT JOB Maplewood Mercedes.
It was the best car purchase that I have experienced. This is my first Mercedes and I was really excited about the car, but wasn’t really looking forward to the hassle of settling on the car, the paperwork.., etc. Well, it didn’t hurt a bit! Christine has reached out a couple of times since I brought the car home and when I came into the office to have it washed, the other staff members were very friendly.
I would highly recommend Mercedes-Benz of Maplewood. We just recently purchased a used vehicle and added their inexpensive "buy happy" program, which I would highly recommend. We picked it up at night and things looked to our liking initially. However, after we got it home and drove it for a few days, we noticed a few things that we didn't like. With the "buy happy" program, we simply called them up and were able to exchange it for a different one on the lot. Of course, we paid the difference in price, which is to ...
I recently purchased my 2nd Mercedes from the Maplewood Dealership and Sales Executive-David Pfuhl was as always, professional, forthright and extremely easy to work with. He delivered what was promised, on time and made it a pleasurable buying experience.
Joshua Schmit was extremely professional and really paid attention to detail. It was really a pleasure to work with him. I cannot recommend highly enough.
I recently purchased my second Mercedes - Benz from Mercedes-Benz of Inglewood. Wihtthe same sales person Bob Bertini.. Bob is excellent to deal with there is no cloak and dagger stuff just straight numbers. I find him to be honest and sincere. They take excellent care t
We recently purchased our third Mercedes from Maplewood. We value sincerity and competitive pricing. As usual, we received both from our salesman Matt Bastien and manager Michael Culhane. I have referred friends that found the same experience in their first purchase.
Robert Bertini was responsive and professional. Vehicle was exactly as promised. Paperwork was done in a flash. Great people and a great dealership. I will Trade there again when the time comes.
I recently bought a ML350 from Mercedes-Benz Maplewood with Matt Bastien. It was a great experience. We had a small glitch with the vehicle after we picked it up and they took great care of us, getting us in a rental over the busy Labor Day weekend and had the car ready to go for us again on Tuesday morning. I would definitely work with Matt again!
I purchased a Mercedes E300 last month from David Pfuhl at MB of Maplewood and it was a no pressure, hassle free truly enjoyable experience.
I recently purchased a 2015 C Class from Dave Pfuhl at Mercedes-Benz in Maplewood. It was a fantastic experience and Dave went above and beyond to meet my needs and find a car that fit me. I absolutely love the car. It was the best customer experience I've ever had. I highly recommend Mercedes Benz in Maplewood and more importantly, Dave Pfuhl, who is outstanding.
I have purchased two used Mercedes from this dealership. The two salesmen I have dealt with, Dave Pfuhl and Bob Bertini, were both top notch. Both were very professional, straightforward and helpful. Highly recommend both, and the dealership.
Noel was wonderful to work with. He was very knowledgeable and walked me through the process step by step which it made it very easy and fun. He searched until he located a vehicle that had the options I was looking for. When I needed to drop off my car for additional detailing, he provided me with a loaner vehicle and even had the radio station preset to the station I listen to. Talk about paying attention to detail!
Bob Bertini and the service team at Maplewood are very responsive, easy to work with, and helped me identify a car and lease program that fit my needs. The most efficient car buying experience I have had to date.
Matt Bastien was a pleasure working with. He was very thorough and professional. I appreciated all of his follow up calls and information. Would highly recommend.
We had a fantastic buying experience at Mercedes Benz of Maplewood! Noel was very knowledgeable, authentic and organized. I hate all the time spent waiting for paperwork when buying a car. Somehow this crew was able to speed things up. Having a kiddo with, I was extremely happy to be on my way home with a new Merc quickly and efficiently! Thanks for a great experience!
When I first walked in to talk to Erek to meet for our test drive appointment, he was so warm and welcoming. He knows cars inside and out but also listens, which is hard to come by with some salespeople at times. I ended up buying much sooner than I anticipated, but I feel very comfortable with my purchase and the company that stands behind the product.
I always have top notch, respectful service at Maplewood Mercedes, whether buying a car (I've purchased three from them), or obtaining service. David Pfuhl was exceptional as my salesperson for my most recent car purchase. I highly recommend David, and all the staff at the Maplewood Mercedes. Thanks for a great buying experience!
I had the pleasure of working with David Pjuhl to buy my new 2017 C300. He took care of all details, worked around my schedule and got me the exact car I wanted. David was focused on making the experience easy and convenient. I have had nothing but great interactions at this dealership and their service department is top notch.
My recent purchase from Dave Pfuhl is probably the best car buying experience I've ever had . Dave's high level of expertise and commitment to service made this purchase like none other, I would highly recommend Maplewood Mercedes-Benz to all my friends
We came in looking for a specific vehicle and while there was really only one that we wanted to look at we were made very welcome. Mike Gold, was great to work with. Responsive, sensitive to our time constraints and went the extra mile when it came to services after the purchase.
David Pfuhl was exceptional in assisting me in my vehicle decision and in explaining my purchasing options. I also want to mention Jake Janssen, Delivery Concierge/Product Specialist, and his excellent ability in helping me get the most out of my new vehicle. I am totally enjoying my new car..
Best experience at a dealership! David Pfuhl was great. Followed up to make sure we didn't have any questions about the new car. Will check with them on my next car.
After working out my wife and I decided to look at a few cars. Looking a bit ruff around the edges, bit sweaty and workout clothes on it was clear Alfa Romeo didn't see us as serious qualified buyers! So we moved down the road to Mercedes of Maplewood, first person we met was Jack, very personable and welcoming despite my gym clothes. Jack (turns out was the General manager) got us started looking at cars and turned us over to another nice and welcoming (and very knowledgeable) Dave Pfuhl. Long story short, great service, great staff, GREAT car... ...
I've always wanted my next car to be a Mercedes but haven't found 'the one' until I happened to browse on their website. I found exactly what I was looking for 2017 c-class with the sport package. So I drove out to look at it and was approached by Matt Bastien. He was nice, informative, and let me test drive the car but most importantly he didn't judge my appearance. I've 'browse' for Mercedes before at other dealerships and have never been approached or let alone inspect the car because I'm younger and dressed super casual. ...
I've never felt like I've ever really trusted a salesman, I've always approached the car buying process through my own research and experiences. Bob Bertini has completely changed my perspective. Bob was the most polite and most professional salesman that I've ever had the pleasure to work with. Throughout the entire process Bob was able to work with me and get me everything I desired plus more! The dealership is also top notch. We noticed something very minor on the vehicle we purchased and I brought it up to Bob's attention, without hesitation he assured ...
Over the years I have purchased a number of vehicles from this dealership, there have been a couple of times that I have tried a different dealership wanting to try a different brand of automobile. No other dealership matches the experience I have at Maplewood, and thats why I keep coming back to them. David is the best and has been a pleasure to deal with.
David Pfuhl has always been a pleasure to deal with. I have bought 15 cars from this dealership and would have a very difficult time going any place else. I look forward to purchasing cars in the future and actually look forward to service appointments.
Excellant customer service.....our sales representative Casey Leatzow was a pleasure to deal with. I had some concerns upon pickup of car and Casey addressed my concerns immediately and put me at ease. Would highly recommend this Mercedes dealership and also the best Mercedes representative to deal with is Casey Leatzow.
Noel and I hit it off right away with both of us having a love for classic cars. He along with the rest of the team at MB of Maplewood were very thorough explaining everything.
Really excellent service. I was quite amazed at how brilliant my sales manager Dan Nguyen is. He turned me from a not so happy customer to a loyal MB driver AND managed to sell me a new car! Way to go. Reach out to him personally if you want relationship based service and care.
Noel was a great help to us, very knowledgeable, helpful and courteous. He went the extra mile in offering to come to our home to help with garage door remotes. A valued employee!
David Pfuhl was our salesman! Very helpful,willing to answer any questions, or would find out if he didn't know.l had a BMW before, absolutely loved it. Hope I will love this SUV even more. Talk to me in 6 months. That will really be the best review on how I like the vehicle.My sons tell me I'm a BMW snob.
I worked with David Pfuhl at Maplewood Imports. He listened to my needs and concerns and helped me purchase the best car for me. He was great to work with; he answered all my questions. I highly recommend him to anyone looking to purchase a new or used car.
I recently purchased my 3rd Mercedes from Bob Bertini just recently and he did a great job through the whole process! As a person who works in the Human Resources environment, I understand and appreciate great customer service...just what Bob provided to me. He was patient with me as I probably took 4 - 5 different vehicles for a test drive over the past 12 - 15 months before deciding on the 2014 CPO C300. This was a beautiful car with only 11,000 miles and it looked brand new! Bob answered all of my questions and even provided more detail about the car without me ...
The staff was very helpful (Dave and Josh). Dave took the time to get me into the right car and then also show me all the features. Definitely will use this dealership in the future.
Dave Pfuhl and Don Patterson were very professional and knowledgeable. I will definitely check with Dave when I am ready to make my next purchase.
I have been a customer of Mercedes-Benz of Maplewood since 2003. We have always purchased used CPO vehicles. The service as always has been exceptional from the sales floor to the service bay. This time, we were forced into the car buying situation by a wayward deer on the highway that totaled our 2008 ML350. Trying to find a used vehicle that met our needs in a very short time frame proved to be a challenge. Dave Pfuhl did a great job of coming up with alternatives for us to choose from. In the end, we replaced our ML with a slightly ...
We traded in Our CLK-350, for a New Model Year C-300. We have owned several Mercedes-Benz over the years. David Pfuhl was our Salesperson. Our Original Salesperson retired, John Farley. Everyone at Maplewood Imports does a Great Job ! We have recommend they to several Friends in the past, and will continue to do so in the Future.
I would highly recommend this dealership, especially Dave Pfuhl, my representative. I recently purchased a 2008 S550 4Matic and am very happy with it. 11 on a 10 scale, in terms of buyer experience. I met Dave over a year ago (at which time I did not purchase), but he remembered me and my situation when I went back in to buy a few weeks ago. It was a very consultative experience that I would recommend to anyone interested. He sold to my needs and wants.
We recently bought a used E class Mercedes from David Pfuhl at MB of Maplewood. As always, Dave was a great professional and representative of the dealership while at the same time making sure our needs were met. He was very flexible with his time to make it easy for us to make the deal. He was also very helpful in explaining all of the features of the car and offering a follow up at any time if we felt the need. A great job by Dave as always!
I had visited almost every dealership in the Twin Cities area, and few measured up to the experience I had at Mercedes-Benz of Maplewood. The customer service I received there was excellent. I was always treated with great respect, the follow-up and follow through was perfect. Matt Bastien made my used vehicle purchasing process very comfortable and easy. I would recommend them to anyone.
Bought a new car from here. The sales staff here is awesome. I worked with Noel Bayne and couldnt have been any better. He was patient, detailed, and full of knowledge. He took care of everything and more. Plus I have to admit he knows his stuff when listening to his customers and what they want. I did go to the other dealerships but they didn't treat me this well so they lost on another sale. There is a reason I have bought 3 Mercedes at this place. If yoy want to buy a Mercedes buy it here with Noels ...
This dealership goes far and beyond to make sure they meet all your needs and questions top rated dealer made my buying experience really easy and I want to thank Noel Bayne for going out of his way to help me answer all my questions and to get this purchase approved.
Outstanding assistance in decision and paperwork. Required number of words is distracting and offensive. Who authored this questionnaire? This dealership deserves better. By by by.
Again the service at Maplewood is OUTSTANDING! Everytime I walk into the Service Center I am greeted by my first name and ask how I am doing. Rob always asks about my automobile and how I am enjoying it. He asks if any little thing needs attention that he can have looked at while I am there. My ML is always worked on professionally and done right the first time and always washed when delivered. I have been to other Mercedes dealers in the Twin Cities but they can't win me over. I truly trust Rob and Bob at ...
This is my fourth Mercedes; all four have been obtained through Mercedes of Maplewood because of the personal service I have received over the years from all of the staff. I worked with David Pfuhl this time. David was great at making me comfortable and helping me select the vehicle right for me with all of the functions I was looking for. He provided me with several options to choose from, but did not try to oversell or push one product over another. And I had an amazing experience finalizing the deal with David, and especially Joshua Engelby the business ...
This is the 3rd Mercedes we have purchased from Mercedes of Maplewood. We had the help of Dave Pfuhl in picking out a car for Sally. He was very helpful in explaining the different choices. His patience was much appreciated. We have always appreciated the service we have received there in both the Sales and Service Departments.
We have purchased two MBs (a GLC 300 and a C43 AMG)in the last six months from this dealership (working with Noel Bayne and sales manager Michael Culhane). Both were low key experiences and these guys wanted to make sure we got the cars we wanted. In fact, as we were return customers, Michael and Noel even let us borrow an new E300 over a Sunday to see if we would prefer that over the C43. The prices were competitive without being pushy, and service seems quite good as well.
I purchased my car from Mercedes of Maplewood because of the personal service from the staff and especially Erek Young & Michael Culhane! As a matter of fact, I flew in to pick it up and drove my new CLS63 14 hours back home to Alabama. I will recommend anyone who wants to be treated like a king and wants an awesome deal to buy from this dealership!!
This is the second Mercedes that I have purchased from Mercedes of Maplewood, I have found them to be an excellent dealership. Customer definitely comes first. This is the second time that I have dealt with Michael Culhane, General Sales Manager. Michael has a great personality and good customer relations skills. Since Michael was going to be away from the dealership at the time my vehicle was to be delivered, he set me up with Kim Sanchez. Kim has a great personality and excellent customer relation skills. She really know Mercedes. Kim made sure she kept me aware of the ...
This was my 2nd Mercedes this year. The dealership has done a great job for me. David was intelligent and thoughtful and it was a first class transaction.
I had an amazing experience working with Kim in sales and Don in financing. They both did a fantastic job and made my experience a very easy and smooth transaction. I highly recommend everyone and anyone to check out their dealership! Great people and great cars!!!
Bob was great to work with! The other local Mercedes dealership in Bloomington wasn't able to come close to the price offered to me by Maplewood Mercedes.
This is my first time purchasing a car in the United States. Matt Bastien as a Sales & Leasing Advisor is very professional and knowledgeable, and he is able to give really helpful advise on my purchasing experience. The best thing about Matt is that he doesn't try to oversell or push one product over another. I don't feel stressful at all when he introduces me some of the packages that costs extra money. Overall awesome service and good people!
David Pfuhl is a knowledgeable and considerate representative. Of course, Dave's business is sales, but he doesn't try to oversell or push one product over another - simply helps his clients select the right vehicle for their wants and needs. Over many years and several vehicles, whenever we're in the market, we simply say "let's go see Dave."
Hands down the best dealership in the area. Kim Sanchez as a sales associate was very professional and always there to help. She made the process so much easier by communicating extremely well. The dealership is very competitive in terms of pricing and you can be assured of getting a great deal. Overall great service and nice people!
Have purchased 4 cars from this dealer and have always been treated great. Worked with Dave Puhl on this purchase and he was very courteous and knowledgeable.
Kim Sanchez is a great sales person! She is very helpful and willing to work with us during the purchase of my first MB!!! I would highly recommend her ! The service is good too in Maplewood MB!!! Keep it up👍👍👍
My wife and I recently leased a 2016 GLE 350 and a 2016 C 300 from Mercedes Benz of Maplewood. We worked with Dave Pfuhl and had an amazing experience. He was great to work with, knowledgable, friendly and provided exceptional service. He was attentive to our needs and has made himself available at any time if we have questions or problems. Everyone we dealt with at MB of Maplewood were friendly and helpful, no pressure. We love our Mercedes and highly recommend Dave and Mercedes Benz of Maplewood. Dr Tracy and Ann Powell Edina
David Pfuhl made our experience lots of fun because of his fabulous sense of humor, expertise and caring attitude because of him we are repeat customers !
David Pfulh was extremely knowledgeable in helping me buy my new C Class. Highly recommend him if you're shopping for a Mercedes ! Couldn't have had a more positive experience .
I would highly recommend this dealership. Very professional. Kim Sanchez was especially helpful and highly knowledgeable. I am a first time Mercedes purchaser and they now have a long time customer in me.
I have taken my wife's Infiniti to Mercedes-Benz of Maplewood for detailing because they do such an outstanding job. My father bought a classic Mazda RX-7 there a few years ago, and I recently purchased a CPO C-Class. Noel Bayne helped us with both transactions. He is a great salesperson, and the environment at the dealership is second-to-none.
I have been buy cars from this dealer since 1979.I keep coming back because the of the experience. David Pfuhl .from sales is great he understands his cars and his customers. on a scale or 1 to 10 ( 10 being the being the best ) this was 10. Another reason is the service dept, they are very good and very friendly I know after 3y years Victor C
If you want to buy a Mercedes make sure you speak to David Pfuhl first. He is so knowledgable and attentive. I couldn't be happier with the experience.
I worked with David to buy a used Jeep. He was responsive to my emails, reliable about product and financing questions, and very respectful to me and my wife during our visit and purchase. I couldn't be happier. He treated me with great care offered a true one-stop, high touch experience -- showed me the car, worked with me on financing, and made sure I was happy with the experience as I left the dealership with my Jeep. I look forward to working with David on future car purchases. Thanks, Dave!!
David Pfuhl I enjoyed working with him on the purchase of the 2014 E350. He knows the product and was quite wonderful with all of the explaining . I am very happy and I give David very high marks for all the help in making this purchase a wonderful experience .
For customers purchasing or looking to do so, the salesperson IS the dealership. Dave took time to understand our needs and what we were looking for in a vehicle, including our driving use case and length of time we keep our cars. As a result our search was quickly narrowed enabling us to do fast comparison shopping to ultimately get on with the purchase with him. Our experience with this dealership was pressure free, flexible, courteous, and they were sensitive to our particular situation and needs.
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