Good service department very knowledgeable on maintenance. They know what they are talking about unlike other Mercedes dealers in this state. They broke down the price and services that would be done plus the tax which is like pulling teeth to get on maintenance services lol. And they were able to get me a great deal on Complete Differential service and Complete transmission service. Just have a little mishap that I think will be resolved cordially. Will use them for service as non dealer repair and foreign auto car shops will charge you just as much if not more for the same services but use non OEM fluids and materials in your vehicle. These places most often use wholesale stuff they can get in large quantities for cheap that “match the specs” of OEM fluids and materials.
It was hard to distinguish between their recommendation and the actual need. They have always shuttled my car for repairs and provided an amazing loaner. (Yes, really.) White glove service with a high price attached, not a surprise - but do provide the ultimate in customer service. I really do like their service overall but did find a fantastic import shop closer to home with more reasonable prices.
Initially it was not a good experience when I first visited Mercedes-Benz of St Paul for buying a certified pre-owned car. Later I changed my view completely after meeting the sales person David Grundtner. He was the main reason for my decision to purchase the car here. He is so great at understanding the customer's need and concerns. He has great knowledge about the vehicle and able to answer all my questions. He made sure that my car shopping a happy and memorable one. Service department is also fantastic. They are so quick and responsive with great quality of work. Though the location is little far for me, I would still prefer to take my vehicle here for future servicing needs.
I brought my car in for an oil change, the staff was very friendly and attentive. The waiting area has wifi so I could continue working and it didn't take long for them to finish. I appreciated the free hand car wash.
Car washed, great job...
Nice people. Terrific customer service. Took in my E350 for hood star replacement. Was installed for free while MB Minnetonka was charging a fee.
Good customer service,
Kevin was fantastic to work with, patient not pushy and really listened to our needs. Also Brian was excellent and went the extra mile to earn our business by providing multiple finance options and a very aggressive offer on our trade. I highly recommend this dealership both for their value and their professionalism.
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