Great sales and buying experience. I do have valid concerns about their CPO process though. I bought a CPO and if you know the very rigorous CPO process the car should essentially be flawless when you pick it up. Except it wasnt. the point of this rant is a checklist of items claiming do be 100% done means nothing below should have existed even at test drove time. They do the CPO fixes and put it on the lot.-Wasnt detailed even thought CPO checklist says it was. It was quite dirty. Cup holders stuck due to a coffee shop or something. I had to pop cup holders out and wash them. Nasty coffee smell came wafting out. (they cleaned it prior to me taking delivery)--Comfort button had to be replaced right off the bat due to it sticking. CPO checklist states all buttons we're checked for function and tactile feel- Command system was not factory defaulted .it had 6 phones in Bluetooth and radio presets from another state programmed. CPO requires that this was done and it was checked off as being done.-Couldnt even take the car home the night I bought it because the battery was bad and had to be replacedIf CPO process was followed these items would not have existed. Makes me wonder what else was not followed if the easy stuff was skipped. Thankfully I have a warranty to address issues that may pop up later.
Excellent help in the parts department. They really know their products well. Customer service like no other!
Nice place great job is well too
Rick was a great person to buy a car from.
Top notch customer service! The entire experience was easy, convenient, honest, professional, classy, and every other amazing adjective in the dictionary. I'm in love with my new car. Thank you to the entire team who helped! Shout out to my sales gal Idaliz! Special thanks to finance for an in and out experience. Thank you concierge for showing me the ropes and how to use features in the car. Can't forget James for the last minute selfies! I feel like I won an award LOL. I did - I'm now part of an amazing Mercedes family in St.Paul!
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